Troubleshooting Common Email Issues
This article is intended to help investigate and troubleshoot common email issues.
Here is a checklist for General Email Troubleshooting:
- Is your email hosted by us? (To check your where your email is being hosted, you may find it here)
- If yes, proceed to step 2
- If no, contact your mail hosting provider
- Has your domain expired? (To check your domain expiration, you may see it here)
- If yes, renew the domain
See article, Domain Registration: How To Renew Your Domain
- If no, proceed to step 3
- Is your domain status on Client Hold? (You may not be able to log in if your client is hold, or check here the status of your domain)
- If yes, verify the domain name
See article, Domain Management: ICANN Verification
- If no, proceed to step 4
- What is your hosting account status? (You also see it here to check the status of your hosting)
- If your hosting account is suspended, please Contact Support to make a payment
- If your account is up to date, proceed to step 5
- Check your domain DNS entry. (Please see this tool for DNS entry checker)
- For problems with POP3, check the MX records.
See article How to Update MX Records.
- If your MX and/or A records (for MX) does not point to our systems, Webmail will not work
- If your MX records need to be updated, verify that the Nameservers point to us
| ns1.eHost.com |
| ns2.eHost.com |
See article, How to Update Nameservers.
- Check your Account Settings.
- Is the email account created on our server?
- Check for any email forwarding
- Check the spam filter settings
- Check the mailbox storage used
- Using Webmail
- Using a Mail Client or Mobile Phone
- Ensure that you have the correct email client settings.
Important: If you are using POP and you have to delete/recreate the account, you should back up the email first as it will be deleted.
Related Articles
Common Email BouncebacksI Can't Send Emails
I Can't Receive Emails
Email Management: How to Check Your Email Over the Web